Payroll Cards FAQ

The Payroll Debit Card is the Modern Way to Pay

Frequently Asked Questions (FAQs)

Now that you’ve seen how simple and convenient it is to offer the payroll card to your employees instead of issuing a paper paycheck, you may discover your company or its employees still have a few questions about using it. Here are the ten questions that seem to come up the most often, along with their answers.

Q: How much does itcost to use the Payroll Card?
A: The card has a monthly charge of $8.50. That is all included, there are no other fees.

Q: Where can the Payroll Card be used?
A: The payroll card can be used at millions of merchant locations throughout the world.

Q: What if my Card is lost?
A: No problem. Employees can call the toll free number that is on your cardholder to have a replacement card mailed right away.

Q: What if I forget my PINs?
A: No problem. Employees can call the toll free number that is on the back of their card to change the PIN to another 4-digit number.

Q: How much can be withdrawn at one time?
A: Up to $400 a day can be withdrawn at an ATM (subject to each ATM’s limit policy).

Q: How are charges detailed?
A: Employees can access a full year of account activity over the Internet.

Q: Can the payroll card be issued to an employee without a checking account?
A: Yes. The payroll card acts like a debit card, no bank account is required.

Q: How will employees know their Paycheck was deposited correctly?
A: Employees should still receive a traditional pay stub from your payroll processor.